Frequently Asked Questions
Everything you need to know about your GLD shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing and your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our Returns Portal to start your exchange or request a full refund.
What materials are used in GLD jewelry and apparel?
Our jewelry is crafted using high-grade materials including 14k-18k gold plating, solid gold, and hand-set stones. Our apparel is made from premium cotton blends designed for durability and comfort.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Does GLD offer a warranty on products?
Yes, we offer a Lifetime Guarantee on all jewelry items. If your piece fades, breaks, or experiences damage through normal wear, we will replace it for free.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.